[Author’s note: This is the second installment in my Life Lessons in 250 Words or Fewer essay series. It includes short essays, like this one, that are no more than 250 words … plus an accompanied reading.]
“Stay on the line for amazing customer service!”
The perky, caffeinated, infuriating voice on the other end of the line begged.
Actually, I’ll be the judge of that.
Seeing as how this delivery order was promised to arrive more than 40 minutes ago …
And seeing as how the last time I ordered from you, my order was not delivered for — and I promise you this is not an exaggeration — three hours …
And seeing as how this is now the second time I’ve called, only to be met with promises of “amazing customer service” but without receiving any actual customer service …
Well, you’ll forgive me if I’d like to withhold my rating.
Because amazing is not the adjective coming to mind right now. Aggravating is the word on the tip of my tongue … where delicious, spicy pad thai is supposed to be.
You see, disembodied, bubbly voice on the other end of the line, I am neither disembodied nor bubbly. And my body is quite hungry, while all bubbles in my personality have been popped by your broken promises.
So please accept this lesson, which I provide in a genuine attempt to help the next hungry person who will hold on hoping that amazing customer service is nigh:
When you break a promise, ten tons of words mean less than one ounce of action. And you ought not make another promise while the previous one dangles unfulfilled.
Fool me once, shame on you.
Fool me twice, too-da-loo.
Song credit: Promises by The Cranberries [affiliate link]